Example content: Assessing style and how it affects relationships Influencing and persuading Building self-esteem and confidence Handling difficult situations and people Critical thinking Working in groups/teams Example training solutions:                 1-2 day small group or individual customised face to face or on-line training.           Communication This training will enable you to identify your own and others behavioural strengths and weaknesses and how you can adjust your behaviour and achieve better results. You will learn how to develop your ability to build trust and empathy, assert yourself positively, resolve conflicts and work out problems with others.